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PRIVACY POLICY

How we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 6 May 2026 · ABN 38 650 520 219

This Privacy Policy explains how Colab (“we”, “us”, “our”) collects, uses, stores and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Colab is an Australian real estate advisory business operating under ABN 38 650 520 219. Our registered contact email is admin@colabconsultant.com. We provide recruitment advisory, technology audits, and growth implementation services to real estate principals across Australia.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions. This may include:

Name, email address, and phone number (provided via contact forms or direct enquiry)
Business name, agency size, and location (provided during onboarding or enquiry)
Information about your business operations shared during advisory sessions
Payment information processed via our payment provider (we do not store card details)
Technical data collected automatically when you visit our website (see Section 6)

We only collect sensitive information with your consent or where permitted by law.

3. How We Collect Personal Information

We collect personal information directly from you when you:

Complete a contact or enquiry form on our website
Download a resource or subscribe to receive content
Book a strategy call or attend a session
Engage us for advisory services and enter into an agreement
Contact us by email or phone

We may also collect information from third parties such as publicly available business registers (including ABN Lookup) for the purpose of client due diligence.

4. Why We Collect and Use Personal Information

We collect and use your personal information to:

Respond to your enquiries and provide advisory services
Deliver requested resources, guides, or downloads
Manage our client relationships and service delivery
Send relevant communications about our services (where you have opted in)
Improve our website and service offerings
Meet our legal and regulatory obligations
Administer billing and payment

We will not use your personal information for a purpose other than those described above unless we have obtained your consent, or as otherwise permitted by the Privacy Act.

5. Marketing Communications

If you provide us with your email address to receive resources or updates, we may send you relevant communications about our services. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at admin@colabconsultant.com. We will process opt-out requests promptly and in accordance with the Spam Act 2003 (Cth).

6. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve the experience. This may include analytics cookies that collect anonymous data about page visits, session duration, and navigation patterns.

When you first visit our website, you will be offered the opportunity to accept or decline non-essential cookies. If you decline, only essential functional cookies necessary for the site to operate will be placed.

You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the site.

7. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose your information to:

Service providers who assist us in operating our business (such as our CRM provider, email platform, and booking system), each of whom is bound by confidentiality obligations
Professional advisors including legal, accounting, or compliance professionals where necessary
Government or regulatory bodies where required by law

Where we disclose your information to third-party service providers, we take reasonable steps to ensure those providers handle your information in accordance with the APPs.

8. Overseas Disclosure

Some of our service providers (including CRM, email, and analytics platforms) may store or process data on servers located outside Australia. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the APPs, and where practicable, we enter into data processing agreements to this effect.

9. Storage and Security

We store personal information on secure systems and take reasonable technical and organisational steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to personal information is restricted to staff and contractors who need it to perform their functions.

When personal information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or de-identify it.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, out of date, incomplete, or misleading. To make a request, contact us at admin@colabconsultant.com. We will respond within 30 days. In some circumstances we may decline access where permitted by the Privacy Act, and we will explain our reasons in writing.

11. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us in the first instance at admin@colabconsultant.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with an updated date at the top. We encourage you to review this page periodically.

13. Contact Us

For any privacy-related questions, requests, or complaints, please contact us at:

Email: admin@colabconsultant.com
ABN: 38 650 520 219
Website: colabconsultant.com

Legal note: This Privacy Policy has been prepared with reference to the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003 (Cth). It is intended as a practical compliance document for a small-to-medium Australian advisory business. You should seek independent legal advice to confirm this policy meets your specific obligations.

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